FAQ’s

  • We have a standard 30 day exchange only policy with any regular priced merchandise that is in its original condition, unworn and unused accompanied with the receipt. No cash* refunds

    For any damaged items, we will do our best to accommodate you and facilitate a repair or exchange at the same value of the purchase. We value your support and do not have any restrictions if your item requires a simple repair.

    Exchanges past 30 days or without a receipt will be exchanged or in-store credit at the current price selling price.

    All SALE/DISCOUNT transactions are FINAL SALE only.

    *Cash - Includes credit and debit transactions

  • In order to maximize the life of your House of Avorio jewelry, we suggest following the below care instructions:

    Preserve your jewelry’s plating by avoiding contact with cleaning agents, beauty products, water and chemicals.

    Remove jewelry prior to exercise, bathing, washing your hands or swimming.

    Protect your jewelry by storing your items in a dry area in the House of Avorio cloth bag which was included with your purchase.

    Clean your jewelry with a dry cotton cloth to renew its shine.

    We recommend storing House of Avorio sterling silver styles with the provided cloth bag.

    Natural gemstones can be fragile. Do not use paper towels to clean your gemstones as they can cause scratching.

  • Gold vermeil provides that lux look you love at a great price. This piece has a thick layer of 18K gold (up to 5 times more than regular plating) over 925 sterling silver. When care instructions are followed, gold will last over a very long period of time.

    Gold-filled jewelry is jewelry composed of a solid layer of gold mechanically bonded to a base of metal. Waterproof and tarnish resistant.

    316L Gold Plated Titanium is waterproof & tarnish resistant. Hypoallergenic.

    Gold Plated Brass or Stainless Steel is Nickel free. Not waterproof and will tarnish over time.

  • The Happiness Guarantee: We want you to be completely satisfied with your House of Avorio purchase. Our guarantee supports all House of Avorio product for the lifetime of the piece.

    Please contact hello@houseofavorio.com if your jewelry tarnishes or needs repair.

  • Item desWe offer standard $12 shipping on all orders within Canada. Packages will be shipped via Canada Post Flat Rate Mail.

    While most orders are processed within 48-hours, orders may take 1-3 business days to process prior to shipment. An email will be sent with tracking number once item has been packaged and ready to send.

    Need more shipping info? Send us an email to hello@houseofavorio.com

  • Order pick-ups are located at our retail location Vienna at Marda Loop located at 1934 34th Ave SW (Marda Loop).

  • All out bracelets are a standard size of 7 inches. If you are unsure of your wrist size and would like to know which size you will need, measure your wrist and add half an inch for flexibility and comfort. If you require a size other than the standard 7 inches, please indicate in the order instructions.

    Ladies:

    Small- 6-6.5"

    Medium- 7" - Standard Size

    Large- 7.5-8"

    Mens:

    Small 7.25-7.5"

    Medium 7.75"

    Large 8-8.5" - Standard Size

Sage is a sacred plant with a multitude of healing properties. Smudging your stone is said to clear inharmonious vibrations and restore its natural energy.

Ritual cleansing is often centred around certain points in the solar or lunar cycle, you can set your stone out at any time to cleanse and recharge. Set your stone out before nightfall and plan to bring it in before 11 a.m. This will allow your stone to bathe in the light of both the moon and sun.

Energy Cleansing.